Welcome to bony-plus.com (the "Website"), operated by bonyf AG ("we", "us", or "our"), located at Heiligkreuz 16, 9490 Vaduz, Principality of Liechtenstein.
By visiting our Website and/or purchasing products from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms"), including our Refund, Return, and Shipping Policies outlined below. Please read these Terms carefully before accessing or using our Website.
Company Name: bonyf AG
Registered Address: Heiligkreuz 16, 9490 Vaduz, Principality of Liechtenstein
Website URL: https://bony-plus.com
Customer Support Email: [email protected]
Our Website offers oral care and denture-related products, as well as cosmetic products, including temporary denture relining cushions, adhesives, hygiene accessories, and topical skincare formulations.
Pricing: All prices displayed on the Website are clearly stated in GBP (£), EUR (€), or USD ($) depending on your selected regional checkout. Applicable taxes and delivery charges are shown at checkout prior to final confirmation.
Payment Processing: Payments are processed securely via authorized third-party payment processors and merchant gateways, including Stripe and other certified payment gateways. By submitting payment details, you confirm that you are authorized to use the chosen payment method.
Subscription / Auto-Ship Cancellation (Cancel Anytime): If you select a subscription or auto-ship option (e.g., quarterly delivery), you authorize recurring automatic charges to your payment method at the agreed intervals until cancelled. You may cancel, pause, or adjust your subscription at any time with zero penalty or hidden fees directly through the self-service customer portal link provided via email after your purchase, by managing your account, or by contacting our support team at [email protected] prior to your next scheduled billing date.
Dispatch: Orders are processed and dispatched within 1 to 2 business days following order confirmation.
Delivery Times:
Shipping Charges: Shipping fees are calculated and clearly shown at checkout based on the package tier selected (e.g., standard single delivery or free shipping on multi-pack/bundle orders).
Customs, Duties & Import Taxes: For orders shipped internationally or outside local trade areas, the customer is solely responsible for any applicable customs clearance fees, import duties, tariffs, and local value-added taxes (VAT) that may be levied by the destination country's authorities upon arrival. bonyf AG has no control over these charges and cannot predict their amount.
We take pride in the quality of our oral care and cosmetic products. In compliance with consumer protection standards, Stripe, and our other authorized payment gateway partner requirements:
We offer a 30-Day "No Questions Asked" Money-Back Guarantee on your purchase. If for any reason you are not completely satisfied, you may request a return or refund within 30 days of receiving your delivery.
Mandatory Advance Notification: You must contact our customer care team at [email protected] before shipping any items back. This prior notification ensures our warehouse team is aware that your return parcel is arriving and can properly track, identify, and process your refund without delay.
Return Address: Approved returns must be securely shipped to our headquarters at:
bonyf AG
Returns Department
Heiligkreuz 16
9490 Vaduz
Principality of Liechtenstein
The customer is responsible for paying all return shipping and postage costs when sending items back for a refund or return. We strongly recommend using a tracked postal service, as we cannot be held responsible for parcels lost in transit. Return postage is only reimbursed if the product delivered was incorrect, damaged, or defective upon arrival.
Due to health, medical, and personal care hygiene standards:
Once your return is received and inspected at our Vaduz facility, your refund will be processed directly to your original payment method via Stripe or the applicable payment gateway used at checkout within 5 to 10 business days.
If your parcel arrives damaged or defective, please notify [email protected] within 48 hours of delivery with clear photographic evidence. We will dispatch an immediate replacement or issue a 100% refund with no return shipping cost required on your end.
We are committed to providing outstanding support and product satisfaction. If you have any questions, application inquiries, or issues regarding any of our oral care or cosmetic products, please reach out directly to our customer support team:
Support Email: [email protected]
Our dedicated team aims to respond to all product assistance, usage, and account inquiries within 24 to 48 business hours.
bonyf AG and its directors, employees, or affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from improper application, misuse of products, or failure to adhere to provided usage instructions.
These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the Principality of Liechtenstein, without regard to conflict of law principles.
For inquiries regarding these Terms, subscription management, returns, or product support:
bonyf AG
Heiligkreuz 16, 9490 Vaduz, Principality of Liechtenstein
Email: [email protected]