Privacy & Cookie Policy

1. Who We Are

This Privacy and Cookie Policy applies to all personal data collected through this website.

2. Information We Collect

We collect and process personal data to fulfill orders, manage accounts, and improve your browsing experience:

• Identity & Contact Data: Name, billing address, delivery address, email address, and phone number.
• Transaction Data: Details about products purchased, order dates, and payment confirmations.
• Technical & Usage Data: IP address, browser type, device information, operating system, and website navigation patterns collected automatically via our cloud hosting infrastructure and analytical tools.
• Marketing & Communications Data: Your preferences in receiving marketing from us and your communication choices.

3. How We Use Your Data

We use your personal data for the following lawful purposes:

• Order Fulfillment: Processing your order, handling payments, and shipping products to your designated address.
• Customer Support: Communicating with you regarding your orders, account queries, or product safety notices.
• Marketing Communications: Sending promotional materials, product updates, and special offers only if you have explicitly opted in. You can opt out at any time.
• Analytics & Site Performance: Understanding visitor behavior to optimize store usability and marketing efficiency.

4. Third-Party Data Sharing

We share relevant personal data with trusted third-party service providers strictly necessary to operate our business and fulfill your requests:

• Website Hosting & Infrastructure: Third-party secure cloud hosting providers and CRM platforms (to manage site infrastructure, database storage, and customer support communications).
• Payment Processors: Stripe (processes payments securely; we do not store full payment card numbers on our servers).
• Shipping & Fulfillment: Swiss Post, Austrian Post (Österreichische Post), and DHL (to package and deliver your orders).
• Analytics & Marketing Tools: Google Analytics and Meta Pixel (to measure website traffic, user interactions, and advertising performance).

All third-party service providers are contractually required to safeguard your data in accordance with applicable UK GDPR, EU GDPR, and Liechtenstein data protection laws.

5. Security & Data Retention

Data Security: Your data is stored securely on encrypted cloud-hosted servers using SSL/TLS encryption for data transmission and protected databases to prevent unauthorized access, loss, or disclosure.

Data Retention: We retain customer order details for 6 years following a purchase to comply with statutory tax, accounting, and legal requirements. Personal data used strictly for marketing purposes will be retained until you withdraw your consent.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: You may request copies of your personal data held by us.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data, subject to ongoing statutory retention requirements (e.g., tax records).
• Right to Opt Out / Object: You can unsubscribe from direct marketing communications at any time by clicking the "Unsubscribe" link in any email or contacting us directly at [email protected].
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please email [email protected].

7. Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site recognize your device, remember preferences, and ensure seamless navigation.

Types of Cookies We Use

• Essential / Necessary Cookies: Required for basic website operations, such as keeping items in your shopping cart and facilitating secure checkout.
• Performance & Analytics Cookies: Placed by Google Analytics to help us understand visitor behavior, page views, and store navigation patterns.
• Marketing & Advertising Cookies: Placed by platforms like Meta Pixel to deliver relevant ads and measure advertising efficacy across external platforms.

Managing Cookies

When you first visit our site, a cookie consent banner allows you to accept or decline non-essential cookies. You can also block or delete cookies through your web browser settings at any time; however, disabling essential cookies may impact store functionality.

8. Contact & Complaints

If you have questions about this policy or how your data is handled, please contact us at:
Email: [email protected]